Adobe FormsCentral PDF form was never imported to my account after trying many times.

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    apriljmorris
    Asked on July 19, 2015 at 03:32 PM

    Good morning, Jotform:

    On Friday, July 17 I submitted a pdf fill in form that I need converted into a pdf fill in form that can be used and summarized on Google Docs.  This form will be used next week for a charity fund raising event.

    Do you know when I can expect that form to appear in "My Forms"?  You indicated it would be a few days, and I'd sure like to have it ready (and tested) when the fund raising event goes live on Tuesday, July 21, 2015.

    Thank you

    April Morris

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    BDAVID
    Answered on July 19, 2015 at 04:50 PM

    The fillable PDF form has to be an Adobe Forms Central Fillable PDF Form in order to be imported using the following tool: https://www.jotform.com/adobe-formscentral-alternative/

    Otherwise, it will not go through. If it's from Adobe FormsCentral, please  I would try the import  again, you will receive a confirmation email. It should take a few days, if not, please let us know.

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    BDAVID
    Answered on July 19, 2015 at 04:51 PM

    Also, if you could send us the PDF file if it does not work, so we can test it in our own, that would be helpful.

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    April Morris 
    Answered on July 19, 2015 at 05:15 PM

    Hi JotForm:

    I did receive the confirmation email on Friday.  I will respond to the confirmation email with another copy of the fill in file, unless you want me to post it here.

    Thank you for your quick response.

     

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    BDAVID
    Answered on July 19, 2015 at 05:19 PM

    I can see the email that you received stating that the process to import the PDF file has begun, please a allow a few more days for this to be completed, you will get a notice via email when this gets done.

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    april morris 
    Answered on July 19, 2015 at 05:20 PM

    Ok, thanks.  Hopefully it's done by tomorrow night, so I can be ready for Tuesday's launch.

    April

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    apriljmorris
    Answered on July 20, 2015 at 09:24 PM
    Hi Jotform:
    Just checking. Since I’m under a deadline, when do you think your process will be completed?
    Thank you,
    April Morris
    apriljmorris@gmail.com
    ...
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    ashwin_d
    Answered on July 21, 2015 at 01:25 AM

    Hello April,

    I'm sorry for the trouble caused to you.

    I am unable to find any log for your PDF import. Can you please send the PDF form in an email to us @ support@jotform.com

    The subject line of the emails should be "Thread #614125".

    We will wait for your response.

    Thank you!