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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Adobe FormsCentral PDF form was never imported to my account after trying many times.

    Asked by apriljmorris on July 19, 2015 at 03:32 PM

    Good morning, Jotform:

    On Friday, July 17 I submitted a pdf fill in form that I need converted into a pdf fill in form that can be used and summarized on Google Docs.  This form will be used next week for a charity fund raising event.

    Do you know when I can expect that form to appear in "My Forms"?  You indicated it would be a few days, and I'd sure like to have it ready (and tested) when the fund raising event goes live on Tuesday, July 21, 2015.

    Thank you

    April Morris

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    JotForm Support

    Answered by BDAVID on July 19, 2015 at 04:50 PM

    The fillable PDF form has to be an Adobe Forms Central Fillable PDF Form in order to be imported using the following tool: https://www.jotform.com/adobe-formscentral-alternative/

    Otherwise, it will not go through. If it's from Adobe FormsCentral, please  I would try the import  again, you will receive a confirmation email. It should take a few days, if not, please let us know.

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    JotForm Support

    Answered by BDAVID on July 19, 2015 at 04:51 PM

    Also, if you could send us the PDF file if it does not work, so we can test it in our own, that would be helpful.

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    Answered by April Morris  on July 19, 2015 at 05:15 PM

    Hi JotForm:

    I did receive the confirmation email on Friday.  I will respond to the confirmation email with another copy of the fill in file, unless you want me to post it here.

    Thank you for your quick response.


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    JotForm Support

    Answered by BDAVID on July 19, 2015 at 05:19 PM

    I can see the email that you received stating that the process to import the PDF file has begun, please a allow a few more days for this to be completed, you will get a notice via email when this gets done.

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    Answered by april morris  on July 19, 2015 at 05:20 PM

    Ok, thanks.  Hopefully it's done by tomorrow night, so I can be ready for Tuesday's launch.


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    Answered by apriljmorris on July 20, 2015 at 09:24 PM
    Hi Jotform:
    Just checking. Since I’m under a deadline, when do you think your process will be completed?
    Thank you,
    April Morris
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    JotForm Support

    Answered by ashwin_d on July 21, 2015 at 01:25 AM

    Hello April,

    I'm sorry for the trouble caused to you.

    I am unable to find any log for your PDF import. Can you please send the PDF form in an email to us @ support@jotform.com

    The subject line of the emails should be "Thread #614125".

    We will wait for your response.

    Thank you!