What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please cancel subscription and refund.

    Asked by econydre on July 19, 2015 at 07:14 PM

    I subscribe a month ago and my subscription was done automatically and i dont know and i want my money back Please.


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    JotForm Support

    Answered by ashwin_d on July 20, 2015 at 12:42 AM

    Hello econydre,

    Please be noted that JotForm is a subscription based service. Once you upgrade your account, your subscription remains active until you cancel it.

    Upon your request, I have gone ahead and cancelled your subscription. I have also processed the refund for last order. Please allow 3-7 days for the amount to reflect in your account.

    Please be noted that your account is downgraded to free plan.

    Thank you!


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    Answered by econydre on July 20, 2015 at 09:32 AM

    Thank you for this.....

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    JotForm Support

    Answered by Charlie on July 20, 2015 at 11:16 AM

    You're most welcome.

    Please feel free to open a new thread here in the forum when you needed any assistance again.

    Thank you.