What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Images are not shown after decrypting, but are shown on encrypted submissions

    Asked by drjax on July 20, 2015 at 12:30 AM

    Only First name, month (in date of birth boxes), and replacement numbers where telephone number should be is displaying in encrypted submissions view

    Submissions name date of birth first name
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 20, 2015 at 04:34 AM

    Can you please provide us more details about your issue, so that we can assist you properly.

    Also please provide us ID of your form.

    Looking forward to your reply.

     

  • Profile Image
    JotForm Support

    Answered by BJoanna on July 20, 2015 at 04:46 AM

    Can you please provide us more details about your issue, so that we can assist you properly.

    Also please provide us ID of your form.

    Looking forward to your reply.

     

  • Profile Image

    Answered by drjax on July 20, 2015 at 05:53 AM

    Thanks for the prompt response.  Here is a summary of a test I performed using one of my forms.

    https://secure.jotformpro.com/form/51688669009974 - before encryption
    Submission can be downloaded as pdf.
    All items display in final product.

    https://secure.jotformpro.com/form/52000187707953 - after encryption
    Submission opens after private key is provided.
    No images show, but do show on non-encrypted version.

    In my test case, only first name shows.
    Only month shows where month, day, and year were input.

    Phone number input as (123) 456-6789 shows as (339) 232-5410

    Signature image does not show.

    Sorry, I can't paste the submission here, but you can check it out in my forms.

    Jack

  • Profile Image

    Answered by Ben on July 20, 2015 at 08:53 AM

    Thank you for additional info Jack. Based on it, I can see that there are actually 3 issues happening here for you:

    1. The images are being shown to you while all data is encrypted while they are not being shown any more as soon as you use your private key to decrypt the submissions

    2. Where field is consisting of several fields, only the first field gets decrypted, while the others are not.

    3. The phone number entered is not the same as the phone number shown after decryption.

    Since all 3 issues are different and all would need to be raised to our developers I have split your reply to 2 new threads, where we can deal with the other issues as well.

    So, your post about only the first fields being shown is moved to this thread: http://www.jotform.com/answers/614523

    While the third issue where the phone number is not the same as what was added, was moved to this thread: http://www.jotform.com/answers/614527

    Now, please do note that without the private key (that should be private only to you), we can not see any data in your submissions.

    This means that if you loose the key, no one will be able to see the submissions at all.

    Now, looking how you have mentioned 2 different forms: 51688669009974 and 52000187707953 can you please check if you have used the right key to decrypt the form submissions?

    If not, a screenshot of before decryption and after decryption would be the best way to show us what you see and the issue.