What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hi, a survey I put out last week is responding to participants with "Form over quota - the form has exceeded its allocated quota".

    Asked by PAULDEIGHTON on July 20, 2015 at 04:06 AM

    Please let me know urgently how to resolve this.

     

    Regards,
    Paul

    survey form over quota exceeded Allocated Quota
  • Profile Image
    JotForm Developer

    Answered by omur on July 20, 2015 at 04:14 AM

    Hello Paul,

    I see no forms in your account although you're a premium user.

    Did you accidentally publish those forms on another account?
    If yes, I can move them to your premium account.

    Can you tell me the form URL?

    I'll be happy to help you.

    Thank you

  • Profile Image

    Answered by PAULDEIGHTON on July 20, 2015 at 04:24 AM

    Yes, we moved recently to premium, I guess this form was created under the free account and I expected it and others to migrate across automatically.

     

    The url is https://secure.jotformeu.com/form/51874824528364

     

    Regards,
    Paul

  • Profile Image

    Answered by PAULDEIGHTON on July 20, 2015 at 04:29 AM

    Yes, we moved recently to premium, I guess this form was created under the free account and I expected it and others to migrate across automatically.

     

    The url is https://secure.jotformeu.com/form/51874824528364

     

    Regards,
    Paul

  • Profile Image
    JotForm Developer

    Answered by omur on July 20, 2015 at 04:55 AM

    Hello Paul,

    I've moved all your forms to your premium account. 

    Feel free to write if you need something. I'll be happy to help!

    Thank you very much

  • Profile Image

    Answered by PAULDEIGHTON on July 20, 2015 at 04:55 AM

    Please migrate this form urgently and let me know how to migrate all others.

     

    many thanks,

    Paul

  • Profile Image

    Answered by PAULDEIGHTON on July 20, 2015 at 05:00 AM

    Thank you, excellent support.

    You may want to look at the system you have in place for automatically migrating surveys, as an option for the customer.

    Regards,

    Paul

  • Profile Image
    JotForm Developer

    Answered by omur on July 20, 2015 at 06:59 AM

    Hello Paul,

    We appreciate your kind words. If anything arises, feel free to message, we'll be happy to help!:)

    Thank you!