What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Email autoresponders are not being sentAsked by dsdazzlingjewelry on July 20, 2015 at 08:25 AMAlso the submissions are not coming through right and I can't setup my notification email for when someone submits and the responder emails are not working at all emailsemail email notification email notifier
Can you tell us if this is specific to a single form or is this happening on all of your forms?
If it is on one or several forms - but not on all, do let us know so that we can inspect them and see what might be the issue causing this.
I presume - based on your text, that they are coming to your email, but that not all expected data is shown, but some missing? Or is it that you are not receiving emails at all?
when clients complete the form they are not receiving the confirmation email at all
Could you please tell us on which form is this happening so that we can inspect it for you?
it is doing it on all the forms
OK, thank you.
Based on what you have mentioned in your previous post, this seems to be happening to your form autoresponders (emails that are sent to the people filling out the form).
I went into your submissions to find the emails and look for them in our log and it is true, that for some forms, the emails were not sent, but after checking out the form, I can see that you do not have email autoresponders set on the same forms:
Fashion Show Model Casting Call Signup
Swag Bag Advertisement Registration
Signature Model Registration
Please go into all of your forms where you want to setup the email autoresponder and follow the steps shown here: Creating a Form Autoresponder
As you add them to your jotforms, your clients should be getting them.
Do let us know however if you have any issues during the setup and we would be happy to assist.