Freshbook Integration: stop merging two 'organization' into one, based on email or phone.

  • wakinggirl
    Asked on July 20, 2015 at 1:54 PM

    The Jotform to Freshbooks integration works beautifully if:

    -the client is new

    -the client doesn't have the same email address as another client

     

    If the email or phone is the same, the new invoice is merged into the FIRST account.

     

    This is a problem for my Serial Entrepreneurs who have many businesses but just one email/phone.

     

    Is there a way to change this up?

  • Welvin Support Team Lead
    Replied on July 20, 2015 at 3:35 PM

    It's not doing the same to my end. "Create Invoice" is chosen in the integration and I have submitted four times to my test form and it's creating a new invoice for each. Here's a screenshot:

    Freshbook Integration: stop merging two organization into one, based on email or phone Screenshot 20

    Here's my test form: http://www.jotformpro.com/form/42431855292961. You may consider testing it out.

    Any information on how to replicate it?

    Thanks

  • vanallenplumbingreno
    Replied on July 20, 2015 at 3:55 PM

    Ok--the missing variables:

    add a field for ORGANIZATION

     

    The problem is not with creating separate invoices,

    the problem is with creating separate client accounts.

     

    Jotform is merging two ORGANIZATIONS into one, based on email or phone.

     

  • Welvin Support Team Lead
    Replied on July 20, 2015 at 4:36 PM

    So, the Organization is based on the "Domain Name" field. I've tried it again and it's not doing the same:

    Freshbook Integration: stop merging two organization into one, based on email or phone Screenshot 30

    I have submitted twice with the same domain, submitted once with a different domain. All submissions had the same email and phone numbers. All are created as a separate client.

    Any information on how to replicate the problem?

    Note that I'm using a cloned version of your form with the same field mappings:

    Freshbook Integration: stop merging two organization into one, based on email or phone Screenshot 41

    Thanks