What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    SSL submissions over limit

    Asked by SIadmin on July 20, 2015 at 02:28 PM

    Hi, I wanted to know why my forms will be disabled.. I did'nt want the SSL form, just a basic form.. I have it pasted on my facebook page... but now every time someone fills out a form it says that my quota has been reached for this month.. (10), whereas 2 months ago I had 35 submissions without any issues.

     

    If I have the form on an SSL setting, how do i get rid of it?

    The message I am getting is, "You have currently reached the limits of your account. Your forms will be disabled Tuesday at 12pm EST. Free accounts are limited to 10 SSL submissions per month. "

     

    The form link is : http://form.jotform.us/form/51368981563163

     

    Please reply ASAP as I have submissions coming in for the next few days.

     

    Thanks

     

    facebook form ssl limit
  • Profile Image
    JotForm Support

    Answered by Mike on July 20, 2015 at 03:56 PM

    Thank you for contacting us.

    We have reset your submissions quota, so that your forms will not be disabled. However, this is something that we can do only once per account.

    Note, that since Facebook uses https connection by default, it means that SSL might be required for embedding within Facebook. In other words, regular form will most likely not load on SSL page due to "insecure content" error.

    Please feel free to contact us if you need any further assistance. We will be happy to help.