What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Two clients have submitted forms that are not showing up to me (in my email or directly at JotForms).

    Asked by doulacolleen on July 20, 2015 at 03:28 PM

    JotForms has worked really well for me! I have never had ad an issue for 2/3 forms I have up on my website. Recently, two clients have submitted the Placenta Prep agreement and I am getting no notification of it and it's not showing up on JotForms either. I made sure they hit submit button... Please help! I've enjoyed JotForms so far, but need it to be very reliable. 

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    JotForm Support

    Answered by jonathan on July 20, 2015 at 04:37 PM

    When I checked the embedded form http://www.jotform.us/form/50587789340164  in your website, I can see right away that there is an issue with script conflict in the form. Script conflict can cause issue and inconsistency on how the form will behave upon submission.


    What I suggest you try first is to re-embed the form to your website using its iframe embed code instead. Currently, you are using the default script embed.

    Follow this user guide on -Getting-the-Form-iFrame-Code


    Make sure to clean/clear first the form's script code embedded before adding the iframe embed code to avoid any conflict.

    Hope this help. Let us know if issue remains even after doing this already.