"Next" (Step 2) Button disappears/ out of frame

  • firstfoundation
    Asked on July 20, 2015 at 3:53 PM

    It appears that sometime after July 17th our form stopped adjusting the frame height to accommodate additional fields when "How many borrowers?" = "Two".

    Multiple fields are now missing/ unable to scroll down. We are also unable to advance to the next step because button is out of view/ disappeared. 

    I believe that the form is an iFrame.

    Suggestions on how to remedy?

     

    Page URL: https://www.firstfoundation.ca/mortgage/online-application/
  • David JotForm Support Manager
    Replied on July 20, 2015 at 5:03 PM

    I would recommend you to get a fresh iFrame code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the iFrame part in your webpage, example:

    Next (Step 2) Button disappears/ out of frame Image 1 Screenshot 30

    Make sure to set the scrolling property to "yes", example:

    Next (Step 2) Button disappears/ out of frame Image 2 Screenshot 41

    Let us know if you need more help, and if you have another question, please open a new thread, we will be glad to assist you.