What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to update our credit card information to pay the annual fee for our jotform. How do I get to the payment screen?

    Asked by NewCollegeFranklin on December 07, 2011 at 04:17 PM
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    Answered by fxr on December 07, 2011 at 04:21 PM

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp
    4.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription

     

     

    The key here, obviously is finding that Plimus username in one of your very first emails from Plimus. We have a bit of a problem if you cant find it. 

     Have a search through your emails anyway. We will cross that bridge when and if we come to it.

     


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    Answered by troyoverend on December 13, 2011 at 11:41 PM

    My account runs out tomorrow and is due for payment. Since its been a year and I no longer have access to my old emails as I have sold the business. I have no idea how to pay for your service and stop my forms from going down tomorrow and upsetting all my clients that rely on my forms to generate leads for there sites...

     

    Can you please help me to sort this out A.S.A.P.

     

    Cheers,

    Troy

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    JotForm Support

    Answered by mliz on December 14, 2011 at 01:04 AM

    @Troy, We can cancel the subscription for you and then you can resubscribe back to Premium using a new Credit Card. Once your subscription is cancelled the forms will not automatically be disabled he account will just be downgraded. Let us know your decision so that we can go ahead and proceed with the downgrade process. It would also be much appreciated if you can post your response on a new separate thread on this forum.

    Thanks!