What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reply on Submissions just loads "Please Wait" message

    Asked by Kris Jones on July 20, 2015 at 07:57 PM

    We can receive orders requests but when hit reply it does not open up, we have not had this problem before.

    How can we fix this ASAP as orders keep coming though.

     

    Thanks Kris

    open receive reply submission reply
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    JotForm Support

    Answered by jonathan on July 20, 2015 at 09:04 PM

    Hi Kris,

    Can you please clarify where you are replying? Were you referring to replying to the email Notification? 

    I checked your account/username blackstarchris  and I noted that you have a lot of forms already.

    Can you tell us the URL of the form in question. We will check on this further.

    Thanks.

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    Answered by blackstarchris on July 20, 2015 at 09:29 PM
    Hi Jotform,
    Please find our URL http://www.jotform.com/form/13190021799 .
    I am replying within the online Submissions.
    Kris Jones
    Customer Liaison | +61 02 9557 8656
    info@blackstarpastry.com.au
    Instagram | Facebook | Twitter
    www.blackstarpastry.com.au
    ...
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    JotForm Support

    Answered by jonathan on July 20, 2015 at 10:44 PM

    Hi Kris,

    Thank you for providing to us the requested information.

    If I understand correctly now, you must be referring to the Reply button in the View Submissions page of the form.

    I would like to inform you that the Reply or Forward Email option in the submission page is very limited for use. This is due to security measure to prevent using JotForm to spam email submission using those tools.

    You should use your email reader/client instead for replying to submissions email.

    Hope this help. Please let us know if there is more we can assist you with.

     

    Thanks.

     

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    Answered by blackstarchris on July 21, 2015 at 12:59 AM
    Hi Guy,
    We have been replying to our custom via the “reply” on the submission page for a couple of years now, around 10 reply an hour.
    Is this a new system that has just been put in place in the last 24 hours.
    By replying though jot form its self we find it the safes way to ensure that no customers order are missed. is there an other way around it so we don’t have to jump back and forward from jot form and our email account?.
    Kris Jones
    Customer Liaison | +61 02 9557 8656
    info@blackstarpastry.com.au
    Instagram | Facebook | Twitter
    www.blackstarpastry.com.au
    ...
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    JotForm Support

    Answered by Chriistian on July 21, 2015 at 04:21 AM

    Hi Kris,

     

    I tried this on my end and I noticed that the "Please Wait" message is stuck. See screenshot below.

    I just want to confirm if this the issue you are reporting? Please note that I was able to open the reply pop-up. However, the "Please Wait" message was stuck.

     

    We will wait for your response.

     

    Regards.

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    Answered by blackstarchris on July 21, 2015 at 07:14 AM
    Hi Chriistian,
    Yes that was the problem that we encountered today. The reply window was stuck on “Please Wait”. I’ve just tested it again and it seems to work perfectly again. Thank you for your assistance.
    Regards,
    SAMUEL YEO
    Executive Chef | 0414 401 770
    samuel@blackstarpastry.com.au
    Instagram | Facebook | Twitter
    www.blackstarpastry.com.au
    ...
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    JotForm Support

    Answered by Charlie on July 21, 2015 at 10:57 AM

    Probably just a temporary glitch. You can also reply on the submission through the received notifications, just make sure that the "Reply-To Email" in your settings is set to the email field.

    Here, I received an email notification on my test submission, I can directly reply on the email and that will be sent directly on the email that was filled out by the user.

     

    However, if you were able to experience the loading problem on the reply submission, please do let us know and we'll investigate it further.

    Thank you.

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    Answered by essiacwebsite on July 21, 2015 at 11:13 AM

    Help! Having the same issue! Please fix!!

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    JotForm Support

    Answered by Charlie on July 21, 2015 at 12:18 PM

    @essiacwebsite

    I see you already opened your own threads regarding this issue. Please refer to this link instead: http://www.jotform.com/answers/615509. We will address it shortly.

    Thank you.

     

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    Answered by essiacwebsite on July 21, 2015 at 06:39 PM
    New response receivedTHis link is broken!
    ...
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    Answered by blackstarchris on July 21, 2015 at 06:44 PM
    Morning,
    Kris From Blackstar Pastry,
    The Glitch it back, unfortunately not temporary. please fix

    Kris Jones
    Customer Liaison | 02 9557 8656
    info@blackstarpastry.com.au
    Instagram | Facebook | Twitter
    www.blackstarpastry.com.au 
    ...
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    JotForm Support

    Answered by Charlie on July 22, 2015 at 12:06 AM

    Apologies for the inconvenience. I will forward this to our developers to have it checked.

    We will update you in this thread when we hear any news. For the meantime, you can directly email back to your submissions using the email notification you received from your email client, as shown in my example above.

    Again, apologies for the inconvenience.

     

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    JotForm Support

    Answered by alp_deniz on July 22, 2015 at 03:02 AM

    Hello,

    Thank you very much for letting us know.

    The problem has just been fixed.

    Kind regards