Next button not working

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    ParsleyandPumpkins
    Asked on July 20, 2015 at 08:02 PM

    Hi,

    I have a form with multiple pages. I've had a few people say that the 'next' button on the first page won't go through. I haven't been able to replicate the problem myself but I've had three people experience the issue so far. I can't find any reason why it wouldn't be working.

     

    The first case was on July 15th around 4:13 pm.

    The next was July 19th between 6-9:30 pm.

    The third was today July 20th around 3:30 pm.

     

    Can you help me figure out what's going on?

  • Profile Image
    jonathan
    Answered on July 20, 2015 at 10:54 PM

    I was also able to reproduced the problem when I test your form embedded on the website.

    The NEXT button will not budge when clicked

     

    I think it was due to script conflict that is happening between your form and those scripts on the website page.

    To prevent this script conflict, I suggest you re-embed the form using its iframe embed code this time.

    user guide: -Getting-the-Form-iFrame-Code

     

    make sure to clear first any existing previous embedded script code of the form on the website page before adding the iframe embed code.

    Let us know if this still did not resolve the issue.

    Thanks.

     

     

  • Profile Image
    ParsleyandPumpkins
    Answered on July 21, 2015 at 12:59 PM
    Thank you so much! I think this has done the trick.
    ...
  • Profile Image
    ryan.ruhge
    Answered on August 04, 2015 at 03:08 PM

    What if you want your form to work on a mobile device? When I embedded the iframe, it worked perfectly on a computer but now no buttons will show up on mobile devices. Is there a better fix or do I need to try some other service?

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    david
    Answered on August 04, 2015 at 03:53 PM

    Usually we would split your request to a new thread but it does pertain to the original question.  You can enable mobile responsiveness in your form:

    http://www.jotform.com/help/311-How-to-make-forms-Mobile-Responsive

    You can also try adding the mobile responsive widget:

    http://widgets.jotform.com/widget/mobile_responsive

    If you would like to have us check your page, please create a new thread and we will be happy to have a look.  Be sure to include the URL of your page and which buttons are not showing when you create the new thread.