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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Sub users disappeared

    Asked by akotoulas on July 20, 2015 at 08:10 PM

    I had two sub users with limited access to our forms but now when they log in and there is nothing showing. In my settings it does not show any users. I have not gone to my setting for months and have not changed anything. Any idea?

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    JotForm Support

    Answered by jonathan on July 20, 2015 at 11:12 PM

    Unfortunately it will be very difficult to trace back the logs for that long.

    You can check it on your account's Activity logs http://www.jotform.com/myaccount/history for the activity that is related to changes in your account settings.

    I did check your account sub-users settings http://www.jotform.com/myaccount/users and I did not see any existing sub accounts.

    At this time, I can only suggest you retry adding them back again.

    Can you also tell us the 2 previous sub accounts? We will check also if there was any activity on the accounts that could have caused disconnection to your main account.

    We will wait for your response.