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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Sub users disappeared

    Asked by akotoulas on July 20, 2015 at 08:10 PM

    I had two sub users with limited access to our forms but now when they log in and there is nothing showing. In my settings it does not show any users. I have not gone to my setting for months and have not changed anything. Any idea?

    sub users sub settings activity logs
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    JotForm Support

    Answered by jonathan on July 20, 2015 at 11:12 PM

    Unfortunately it will be very difficult to trace back the logs for that long.

    You can check it on your account's Activity logs http://www.jotform.com/myaccount/history for the activity that is related to changes in your account settings.

    I did check your account sub-users settings http://www.jotform.com/myaccount/users and I did not see any existing sub accounts.

    At this time, I can only suggest you retry adding them back again.

    Can you also tell us the 2 previous sub accounts? We will check also if there was any activity on the accounts that could have caused disconnection to your main account.

    We will wait for your response.

    Thanks.