- akotoulasAsked on July 20, 2015 at 08:10 PM
I had two sub users with limited access to our forms but now when they log in and there is nothing showing. In my settings it does not show any users. I have not gone to my setting for months and have not changed anything. Any idea?
- JotForm SupportjonathanAnswered on July 20, 2015 at 11:12 PM
Unfortunately it will be very difficult to trace back the logs for that long.
You can check it on your account's Activity logs http://www.jotform.com/myaccount/history for the activity that is related to changes in your account settings.
I did check your account sub-users settings http://www.jotform.com/myaccount/users and I did not see any existing sub accounts.
At this time, I can only suggest you retry adding them back again.
Can you also tell us the 2 previous sub accounts? We will check also if there was any activity on the accounts that could have caused disconnection to your main account.
We will wait for your response.