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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form appears to be disabled?

    Asked by esther.seligman on July 20, 2015 at 11:29 PM

    In the enable/disable field, I enabled my form. I cannot locate the field that is causing my form to be inactive. How can I troubleshoot this now and in the future

     

     

    Form appears enabled...

    StatusEnable or Disable Form.
    Enabled
    Page URL:
    http://form.jotform.us/form/51975773711161

    OR style size table
  • Profile Image
    JotForm Support

    Answered by Charlie on July 21, 2015 at 02:51 AM

    Hi,

    I believe this is because of the word "username", we have our anti-Phishing system the regularly scans thousands of forms, and that field is a violation of our "Terms of Use", this mimics a phishing page that ask for sensitive information like log in credentials like usernames. 

    I've re-activated your account, but I would advise that you delete those fields and avoid creating similar ones to avoid being autosuspended again.

    Regards.