What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How information for completed payments are provided?

    Asked by bacccdc on July 20, 2015 at 11:45 PM
    With Adobe Forms Central, there was information on the spreadsheet showing that a paypal or credit card payment had been submitted and completed.

    How is this information provided by jotform?

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    JotForm Support

    Answered by Charlie on July 21, 2015 at 03:02 AM


    If the user completed the form and successfully paid, the submission will show up in your submissions page. If the user filled out the form but was not able to successfully pay in the payment gateway, let's say on the Paypal page, that submission will be marked as "Incomplete Payment", you can check your incomplete payments by checking this guide: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments.

    For each form, you can add one payment integration only, unless you want to use multiple ones, you can check this guide: http://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form.

    Here's a guide on how to setup a basic order form: http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    To learn more about the payment integrations that we have, please also do check this guide: http://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm 


    I hope that somehow it helps.