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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Help - I got an email saying you are going to disable my form?

    Asked by Cynthia Pirok on December 07, 2011 at 05:40 PM

    Hello,

    I received this email -

    "Dear JotForm User,

    You have currently reached the limits of your account. Your forms will be disabled Thursday at 12pm EST. Guest accounts are limited to 2 SSL submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/pricing"

    I have since changed the form to be without your "secure" option.

    I didn't know that the "secure" option had a fee to it. There was no indication when I chose it that this would be the case.

    I just am trying to have a website portfolio for a class, that needs a contact form. I need to have this working because I am looking for employment. The secure option just sounded good. I guess that is not necessary.

    Please help. I just wanted to have one of your basic forms. I would like to put in a embedded version in Dreamweaver when I get a chance to redo my graphics to accommadate the longer form.

    Thanks,

    Cynthia Pirok

    Page URL:
    www.cynthiapirok.com

    email Submissions contact form JotForm
  • Profile Image

    Answered by AtacanC on December 07, 2011 at 06:17 PM

    Hi Cynthia,

    First off, thanks for your interest in our service. I've checked your account and saw that you have created a guest account. Guest accounts are limited to 2 SSL submissions, 20 regular submissions per month. I'd suggest you to create a free account. A free account has montlhy 100 regular submissions, 10 SSL submissions or 10 payment which ever comes first. But it's very important to use the same email address you entered for your guest account. That way, JotForm will automatically transfer your form to your new free account. 

    If you have any other concerns, feel free to contact us. We'll be happy to help you.

  • Profile Image

    Answered by cynthia on December 08, 2011 at 12:17 PM

    I still have the page open where I created the form. I first set up an email alert that was using my email set up under a family business. Since then I created a domain for my portfolio and set up an email alert under that domain (without the secure function). So now as a "guest" I have a second notification. That is the one I want to use. To sign in as a free account, can I use the the new one or do I need to use the first one.

    I'd like to get this resolved before noon when it says you will disable my form.

    Thanks

  • Profile Image

    Answered by cynthia on December 08, 2011 at 01:19 PM

    Hi - I havn't heard your answer yet, but since the disable email came in at noon to my new domain / email, I'm assuming that that is the one I should set up the account under.

    I'll try that.

    C.

  • Profile Image

    Answered by AtacanC on December 08, 2011 at 03:32 PM

    Sorry about the delayed response. You have successfully created a free account using the same email address. Your form is also automatically transferred to your new account. 

    If you have any other concerns, feel free to contact us.

  • Profile Image

    Answered by placement2015 on November 26, 2015 at 04:08 AM

    I have unlinked the integrations done with Google drive and google
    spreadsheets.
    Hope my form will not be disabled. Plz give the information about this.
    I am not doing any submissions.
    Will this form exists. as a static page available in the web????

  • Profile Image

    Answered by Carina on November 26, 2015 at 04:25 AM

    @placement2015

    I could see that you have posted several threads regarding this situation. Threads are attended by order of arrival, so posting several threads will not help you in getting a faster answer, but affects our efficiency.

    Please update this thread instead if further support is needed, in regard to this matter:

    http://www.jotform.com/answers/712208 

    Thank you