What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Disabled account due to SSL submission

    Asked by novarenovations on July 21, 2015 at 08:30 AM

    Hello,

     

    I hit my quota on SSL submissions.  I thought I posted using the http address (and I did) however it was embedded on google site which caused all submissions to be submitted securely.  Is there any way for my account to NOT be disabled and allow non-secure form to continue to be submitted.  Thanks for the consideration.

    Best,

    Pete

    renovations.novawellness@gmail.com 

    SSL Submission disabled account Submissions ssl submissions Google Site site
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 21, 2015 at 11:18 AM

    I have checked your account and it is overlimit. As free user you have a limit of 10 SSL submissions and there is currently 11 SSL submissions on your account. 

    I have manually changed number of your SSL submissions from 11 to 9 so your form will not be disabled. Please note that this can be done only once per account.

     

    Also make sure that your using non secure form to avoid that your account go overlimit again.  

    Hope this will help. Let us know if you need further assistance.