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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form being submitted without payment

    Asked by andrewsweddings on July 21, 2015 at 08:49 AM

    The last form was submitted without payment which should not happen. Also the person said that she could not see all the info concerning the billing section. Do I need to adjust any settings

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    JotForm Support Manager

    Answered by Jeanette on July 21, 2015 at 11:29 AM

    I just sent a test and was able to submit the form and redirected to the Paypal site with no problem.

    Is the form embedded in a webpage of yours? If so, please share the link with us.

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    Answered by andrewsweddings on July 21, 2015 at 11:39 AM
    I just put a bandaid on it as customers were trying to book but could not see the list of payment selections. I forced the payments to show by a rule "when date is filled" payment section will show, otherwise it does not show. I have not worked on the form but it happened out of the blue yesterday. I could not get it to show unless I forced the rule I now have.It also seems to be happening with the form http://form.jotform.us/form/50607349098159 but in reverse. At times customers pay for services and payment comes through but form is placed in section where no payment was received.Wondering if I have a setting somewhere that is not right?Peter AndrewsAndrews Wedding Ceremonies LLC2100 Valleydale DrArlington, TX 76013 Tel: 817 422-3901Email: peter@dfwgetmarried.com www.dfwgetmarried.com   
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    JotForm Support Manager

    Answered by Jeanette on July 21, 2015 at 12:48 PM

    Glad to know you sorted out the conditions for the other form.

    I guess you should explain us in detail the desire scenario for the form http://form.jotform.us/form/50607349098159, sometimes show/hide conditions might get in conflict specially if you use a field to show, then in the next rule, the field will not show.

    I await for your description and we will be happy to assist you.