Header Image: Unable to remove Header Image

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    labman3
    Asked on July 21, 2015 at 11:18 AM

    I placed an image on my header and now I can't remove it. I don't want to re-create the header.

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    david
    Answered on July 21, 2015 at 01:12 PM

    Hi,

    I checked your most recent form and I did not see any header images:

    Are you still having trouble remove the image or are you working with a different form?  Let us know and we will be happy to have another look.  We should be able to help you make any changes require.

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    labman3
    Answered on July 21, 2015 at 02:04 PM

    This is the form but, the picture is on the builder side not the design. I changed it to the option "security seal" to stop the original image from displaying. I can't find option to delete/remove header image.

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    david
    Answered on July 21, 2015 at 03:17 PM

    I had a look at it in the builder and I actually could not find a way to remove the image.  I see.  However, duplicating the field and deleting the original did allow for a fresh header without the annoying image placeholder:

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    labman3
    Answered on July 21, 2015 at 04:05 PM

    Maybe your developers can ad this option in the next version.

     

    Thank you,

    Bill

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    Mike_G
    Answered on July 21, 2015 at 06:27 PM

    Thank you so much for you input. I assume you already tried David's workaround. We would like to apologize for any inconvenience this have caused you. I will escalate this to our developers so they can work on it. I cannot provide any ETA to when this will be fixed, but I can assure you that if there are any updates you will be notified via this thread. Thank you.