What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Header Image: Unable to remove Header Image

    Asked by labman3 on July 21, 2015 at 11:18 AM

    I placed an image on my header and now I can't remove it. I don't want to re-create the header.

    create header image remove
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    JotForm Support

    Answered by david on July 21, 2015 at 01:12 PM

    Hi,

    I checked your most recent form and I did not see any header images:

    Are you still having trouble remove the image or are you working with a different form?  Let us know and we will be happy to have another look.  We should be able to help you make any changes require.

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    Answered by labman3 on July 21, 2015 at 02:04 PM

    This is the form but, the picture is on the builder side not the design. I changed it to the option "security seal" to stop the original image from displaying. I can't find option to delete/remove header image.

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    JotForm Support

    Answered by david on July 21, 2015 at 03:17 PM

    I had a look at it in the builder and I actually could not find a way to remove the image.  I see.  However, duplicating the field and deleting the original did allow for a fresh header without the annoying image placeholder:

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    Answered by labman3 on July 21, 2015 at 04:05 PM

    Maybe your developers can ad this option in the next version.

     

    Thank you,

    Bill

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    JotForm Support

    Answered by Mike_G on July 21, 2015 at 06:27 PM

    Thank you so much for you input. I assume you already tried David's workaround. We would like to apologize for any inconvenience this have caused you. I will escalate this to our developers so they can work on it. I cannot provide any ETA to when this will be fixed, but I can assure you that if there are any updates you will be notified via this thread. Thank you.