What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cancellation and data

    Asked by cmpmontana on July 21, 2015 at 12:02 PM

    Hi. I am just confirming that cancelling an account does not result in data loss. In other words, could I cancel for several months, then reactivate and still have all data intact? -mike

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    JotForm Support Manager

    Answered by Jeanette on July 21, 2015 at 01:26 PM

    Yes, data remain in free accounts as long as it does not surpasses the amount of space for the free plan, which is 100 MB only. Otherwise, I would recommend you to download the data in Excel format and/or dropbox.