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    SMTP error while adding a new address using Mandrill

    Asked by permissions_books on July 21, 2015 at 01:30 PM

    I just created a new form and trying to add another email address where this form should be sent but I am having trouble adding this new email address through mandrillapp. Can you please below screen shots and let me know how I can get this resolved?

    In case you are having issues seeing this: the ERROR message reads: Error occured please try again: SMTP Error: Could not authenticate.


    Page URL:

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    JotForm Support

    Answered by Kiran on July 21, 2015 at 03:33 PM

    As I test the Mandrill setup, it is working fine without any issue. Looking at the error message displayed, it seems that there is an incorrect entry in the wizard. Please make sure that you are entering correct information from Mandrill settings as below :

    Hope this information helps. Please get back to us if you need any further assistance.