SMTP error while adding a new address using Mandrill

  • permissions_books
    Asked on July 21, 2015 at 1:30 PM

    I just created a new form and trying to add another email address where this form should be sent but I am having trouble adding this new email address through mandrillapp. Can you please below screen shots and let me know how I can get this resolved?

    In case you are having issues seeing this: the ERROR message reads: Error occured please try again: SMTP Error: Could not authenticate.

     

  • Kiran Support Team Lead
    Replied on July 21, 2015 at 3:33 PM

    As I test the Mandrill setup, it is working fine without any issue. Looking at the error message displayed, it seems that there is an incorrect entry in the wizard. Please make sure that you are entering correct information from Mandrill settings as below :

    SMTP error while adding a new address using Mandrill Image 1 Screenshot 20

    Hope this information helps. Please get back to us if you need any further assistance.

    Thanks!