Does available upload space reset monthly?

  • Profile Image
    Pccumbres
    Asked on July 21, 2015 at 02:14 PM

    The available space is reset monthly, or still counting

  • Profile Image
    BJoanna
    Answered on July 21, 2015 at 04:24 PM

    Are you referring to Available Upload Space of your account?

    Available Upload Space does not reset monthly. After users submit your form, the files uploaded to your form will be stored at our servers, and you will be able to access them at any time. You can also delete form submission entries with uploads to clear some upload space. 

    However when you delete submission data can not be restored, so I would suggest you to download the entire form submissions before deleting your submissions.

    You can export your form submissions in Excel/CSV/PDF formats: http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF.

    Hope this will help. Let us know if you need further assistance.  

  • Profile Image
    Pccumbres
    Answered on July 21, 2015 at 06:53 PM

    Ok, thanks for the help BJoanna. I think I'll delete some files in the future.