What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does available upload space reset monthly?

    Asked by Pccumbres on July 21, 2015 at 02:14 PM

    The available space is reset monthly, or still counting

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    JotForm Support

    Answered by BJoanna on July 21, 2015 at 04:24 PM

    Are you referring to Available Upload Space of your account?

    Available Upload Space does not reset monthly. After users submit your form, the files uploaded to your form will be stored at our servers, and you will be able to access them at any time. You can also delete form submission entries with uploads to clear some upload space. 

    However when you delete submission data can not be restored, so I would suggest you to download the entire form submissions before deleting your submissions.

    You can export your form submissions in Excel/CSV/PDF formats: http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF.

    Hope this will help. Let us know if you need further assistance.  

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    Answered by Pccumbres on July 21, 2015 at 06:53 PM

    Ok, thanks for the help BJoanna. I think I'll delete some files in the future.