What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    how do I change the payment card for my jotform account?

    Asked by Daniellees on December 08, 2011 at 05:30 AM

    no idea how. Looked at Plimus, I used to be set up there but my colleague took over and is paying by paypal, but now we want to change cards again.

  • Profile Image
    JotForm Support

    Answered by mliz on December 08, 2011 at 07:33 AM

    First you will need to cancel your existing subscription which is paid via Paypal, here are the steps on how to cancel subscriptions via Paypal:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Then when your account is downgraded, go to JotForm's Account settings at the bottom right. The Account Settings page should show you a button to 'Upgrade' your account. You can then upgrade using Credit Card as the payment method.

    Let us know if you have questions.