What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do we know if our PayPal Account is linked correctly?

    Asked by Tina on July 21, 2015 at 06:33 PM
    4. We've linked our PayPal account... can you make sure we did this correctly?
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    JotForm Support

    Answered by Charlie on July 22, 2015 at 01:14 AM

    You can do that by making a test submission. It will redirect your users to the Paypal page (assuming your are using the Paypal standard checkout/express integration.

    First, make sure that you have entered the correct merchant email in the integration.

    After than, make a test submission, it will direct your users to this Paypal payment gateway for secure transactions. The merchant email or the business name will show up there.


    Please do also take note that when users did not complete the transaction or payment, let's say they left the payment gateway page, the submission will be marked as "Incomplete Payment", to learn more about it, you can check this guide: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    If you want to further check, you can make a test transaction. 

    I hope this helps.