What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder is not working

    Asked by ozconnect on July 21, 2015 at 08:42 PM

    Hi,

     

    I set up the form but realised the autoresponder with the submission details were never sent to whoever fills in my forms, Please advise URGENTLY.

     

    Thanks

    Olivia

    My Forms thanks submission details sent
  • Profile Image
    JotForm Support

    Answered by Charlie on July 22, 2015 at 03:04 AM

    Hi Olivia,

    I see you already have an opened thread regarding this concern, please refer to this link instead: http://www.jotform.com/answers/616163. We will address it accordingly. We advise our users not to open multiple threads so that we will be able to assist you better and avoid confusion.

    Thank you.

  • Profile Image

    Answered by ozconnect on July 22, 2015 at 07:04 AM
    Hi
    Thank you so much for working on this right now. Just one more - how to
    check SMTP setting as mentioned?
    Many thanks,
    OZ.Connect Team
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  • Profile Image
    JotForm Support

    Answered by Charlie on July 22, 2015 at 09:06 AM

    Hi,

    Please direct your reply in this thread: http://www.jotform.com/answers/616163. Open it and reply directly there, I see my colleague is waiting for your response there.

    For the SMTP, you can check these guides:

    http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings 

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert 

     

    Thank you.