calculations sometimes wont work

  • Profile Image
    depotlawncare
    Asked on July 22, 2015 at 12:40 AM

    Hello, I am having an issue where my form will sometimes properly calculate the data I need for it to populate my fields from my conditions that I have set up.   And some times it will not. 

     

    Some submissions work fine, others seem to only allow the text entries to come through. 

     

    Also my other conditional coding also fails to work like the hide and show options. 

     

    However with me not updating the form, other submissions will work fine. 

     

    I up graded to the 2nd tier option for 3 users thing that perhaps a form as still " open " some where not allowing proper access from other machines.  

     

    Is this still a possible source of problems.  

     

    How long does it take the jot form to time out a user who starts the form but does not complete it? 

     

    Thank you 

     

    Kumar

     

     

  • Profile Image
    Chriistian
    Answered on July 22, 2015 at 04:48 AM

    Hi  depotlawncare,

    Thanks for contacting us.

     

    I think there is no time limit or the form does not time out when the user fill up the form. Can you give us a sample submission (i.e. Submission ID) where you encountered the discrepancy in the computation so we can further check? Please also pin-point which calculation field is incorrect. If you can provide screenshot of the issue then that would be great.

     

    We will wait for your response.

     

    Regards.

  • Profile Image
    depotlawncare
    Answered on July 22, 2015 at 05:04 PM
    I have copied the screen shot below.
    Go to the form, you can also see it live on our website :
    http://www.depotlawncare.com/lawn-mowing
    Select a value for the drop down menu : " your best guess of acreage size "
    after selecting the "rough base price " field should populate with a price
    for the range chosen.
    It will sometimes work, and then with no changes, stops working after a
    while.
    The same is true for other fields ,
    ...
  • Profile Image
    david
    Answered on July 22, 2015 at 06:23 PM

    The form itself appears to be working properly but the embedded version does not.  When you embed your form using the regular script embed method, your form is subject to any scripts and CSS running in your form.  There is likely something in your page conflicting with the form.

    Try replacing your current embed code with the iFrame code:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This should insulate your form from the rest of your page and allow the calculations to function the same as they do when the form is not embedded.

    If this does not resolve the issues, let us know and we will be happy to have another look.