What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The form is not loaded properly preventing the page break buttons from working

    Asked by Vislide on July 22, 2015 at 04:21 AM

    Dear Ladies and Gentlemen

    Today we noticed an error concerning one of our form generators that enables our customers to choose between different offers. If we elect the webpage and try to start the configurator, it won’t start the configuration immediately. Instead we have to reload the page.
    Did you ever hear about this problem in the past? Do you know any corrective measures to solve the problem?

    Page URL:
    http://vislide.de/de/eventkonfigurator-eventtool-fotoaktion

    form generator problem different reload
  • Profile Image
    JotForm Support

    Answered by Welvin on July 22, 2015 at 08:58 AM

    Yes and this is usually because the form is embedded using our JS method and a conflict happened in the page between the form script and your website script. We recommend re-embedding the form using our iframe method to fix it.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Or, try our Joomla Method:

    http://www.jotform.com/help/246-How-to-Embed-Form-to-Joomla-3

    Thanks