Can we change our username?

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    Asked on July 22, 2015 at 07:17 AM


    Our company has changed names and is no longer CBS Outdoor. All of the links to our jotforms say /cbsoutdoor/

    For example see the below form that i need to send out

    Can we set it so that all of our forms say /exterionmedia/ going forwards?



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    Answered on July 22, 2015 at 09:32 AM

    I have made the change for you Olly.

    Please do note that your custom links are now only going to work by using the new username (exterionmedia), so each that had been used with the old username will not work any more due to this change.

    We would usually mention this first and then change the username, but as you have mentioned that it is urgent, I have made the switch for you right away.

    All the forms that are embedded over direct link will continue to work even as the username was changed (only the custom links are affected by this).

    Do let us know if you have any questions or need any further assistance and we would be happy to assist.