What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to upgrade my account.

    Asked by Monika K on July 22, 2015 at 10:49 AM

    Greetings,

    I would like to upgrade our subscription and when I click on pricing nothing happens.

    We need help! We have two active forms that need to keep working.

    Also, I would like to change our username as soon as possible and haven't been able to do so. I have sent several emails to you all and no one has responded.

    Please help!

    Monika K. De La Garza
    Workforce Solutions of the Coastal Bend
    monika.Delagarza@workforcesolutionscb.org
    361-885-3018

    Emails style all and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 22, 2015 at 12:29 PM

    Hello Monika,

    Upon checking based on your email address, I found that you only have a guest account. This type of accounts are created when you do not sign up / sign in to your account and start building your forms.

    Your guest account is also over limit as you have exceeded the allowed submission limit. Your current usage is 139 submissions. 

    I would suggest you to sign up for a free account using your email address monika.Delagarza@workforcesolutionscb.org and all your forms should automatically move to your new account. Do get back to us with your new account username if you do not see your form and we will move your forms manually.

    Once you have a free account, you will be able to upgrade your account without any problem. 

    Thank you!