Account overlimit. Need to upgrade subscription

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    Monika K
    Asked on July 22, 2015 at 11:31 AM


    This is my second email asking for help.

    Over the last hour, I have been trying to upgrade our company subscription to no avail. It keeps asking me to log in and is stuck in asking for the same information.

    The problem is we have two LIVE forms right now to recruit for some upcoming big events and it has all been shut down because we are out of space.

    Can someone at Jotform please contact me to get this going? Customers are being turned away. I would like to think that as a new client to Jotform that this would be important to get fixed.

    Thank you,

    Monika K. De La Garza
    Workforce Solutions of the Coastal Bend

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    Answered on July 22, 2015 at 01:23 PM

    Monika, it seems that you have gone over the limit of your allocated submissions, which is 100 for the free pricing plan. You have received 139 submissions, and further form submissions have been disabled until the counters reset on the first day of next month.

    If you do not wish to wait for the counters to reset, you can purchase an upgrade of your current account by going to the following page:

    By upgrading to a higher plan, you will be able to receive even more submissions, receive more payments, and have more allocated file upload space. I hope this helps.


    If you would additionally like to change your username from guest_50286103232039, which is your current Jotform username, please let us know what would be your preferred username as well.

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    Answered on July 22, 2015 at 04:11 PM


    I am about to give up! I can't change the username. I can't upgrade the subscription. I can't speak to anyone at JotForm. I'm a new customer that needs help.

    I would like to change the username.

    I would like to upgrade the subscription immediately but I can't.

    I'm a new struggling customer that can't seem to get any help from Jotform.

    Can someone please call me 361-885-3018. This is my 10th email.

    Many thanks,


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    Answered on July 22, 2015 at 04:57 PM

    Unfortunately, this support forum is our primary support and we are not offering any telephone support at the moment. However, please be noted that your questions shall be answered through this support forum in a timely manner. Sorry for the inconvenience this may have caused you.

    It seems that the username of your account is already changed to WorkforceCB and the submissions limit is also reset to receive further submissions. Could you let us know if there is any error while upgrading to a paid plan?

    Please make sure that you are logged into your Jotform account and then go to Upgrade from Account settings and then choose the plan to upgrade. You'll be prompted to choose the plan and then to enter credit card information.

    Hope this information helps. Please let us know if you need any further assistance. We'll be happy to help.

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    Answered on July 22, 2015 at 05:04 PM
    The account has been upgraded but it does not reflect on the dashboard. The dashboard still says that we’re about to run out of space. That is what I am trying to figure out now.
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    Answered on July 22, 2015 at 05:18 PM

    I see that the account WorkforceCB is now upgraded to Economy. Please logout from the current session and login again with the changed username so that you'ld be seeing the upgraded status. 

    Let us know if the issue still persists. Thanks!