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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Visual Report not working.

    Asked by Joe V  on July 22, 2015 at 12:31 PM

     After selecting chart type, getting an X where chart graphic should be. 

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    Answered by Sammy on July 22, 2015 at 01:40 PM

    Hello Joe,

    Could you kindly provide the link of the affected form.

    Also try clearing your browser cache the login back to your jotform account.


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    Answered by flavour on August 31, 2015 at 08:10 PM

    Started to happen to me too. I cannot create or edit existing reports.

    We have urgency in accessing those reports.

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    Answered by Sammy on September 01, 2015 at 03:19 AM


    I have tested you report for the form Second Hand Saturday Registration 2015 and I was able to access the report editing options. I did the test on Firefox kindly check if you are able to edit the report using Firefox browser.

    Could you also clear your browser cache and see if it resolves the issue, please let us know of the outcome

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    Answered by flavour on September 02, 2015 at 10:45 PM
    Yes I gather that, the real big issue here is not been able to see the
    reports in IE. Most of my clients are local government agencies,
    therefore I can't just simply tell them to use this or that browser
    simply because of a charts API that has been poorly implemented.
    So please, if you have a solution that can make the visual report work
    in IE that will be much appreciated.
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    JotForm Support

    Answered by Chriistian on September 03, 2015 at 04:47 AM



    I have moved your post to a new thread so we can focus more on the issue you are facing. You can find it here: http://www.jotform.com/answers/654106. We will reply to you there as soon as possible.