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  • Profile Image

    I upgraded my account but it looks like the changes are not in effect with my subaccount. Please fix?

    Asked by kyoprogram on July 22, 2015 at 01:11 PM

    Username: Kyoprogram

    Sub-account - MosaicOps

     

    subaccount my account upgraded upgraded my account
  • Profile Image

    Answered by Sammy on July 22, 2015 at 02:17 PM

    The account types and the associated quotas and features are not transferable to sub accounts, sub accounts are basically free accounts whose users can are able to access forms shared to them by other accounts.

    The sub account users can edit the forms shared to them by the owner of the main account but submissions to these shared form pass through the main account and are counted against the main account quota.

    I hope this clarifies the situation involving your premium account, if you need further information please let us know