What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot receive e-mails when form submitted

    Asked by DWDS on December 08, 2011 at 01:04 PM

    I check spam and have refreshed my yahoo account, no emails are coming through when I test it.





    <script type="text/javascript" src="http://form.jotform.com/jsform/13414449170"></script>

    Page URL:

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    Answered by AtacanC on December 08, 2011 at 03:19 PM

    We apologize for any inconvenience this may have caused. I've cloned your form and made a test submission. I was able to receive a notification email. Can you please change your Sender E-mail to noreply@jotform.com and Sender Name to JotForm like shown below? 

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    If this still doesn't work, please do let us know. So we can investigate further.