What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens to the submissions that are over 10 with the free account?

    Asked by pbp on July 22, 2015 at 02:44 PM

    I thought that the free submission was 100 replies.  Now I know it's 10 but I already sent out my 100.  What happens to the other 90 replies?  

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    JotForm Support

    Answered by jonathan on July 22, 2015 at 03:53 PM

    You may also want to check for more details about the different subscriptions in the JotForm Pricing page here http://www.jotform.com/pricing

    You are currently on the Starter/FREE plan, which means your subscription is allotted with:

    100 Regular submission


    10 SSL submission

    10 Payment submission


    100MB storage space


    I see that you already have reached the max limit for SSL submission (10).

    You can now only have 90 regular submission left within the month. All the limits, except storage limits resets to zero(0) every 1st day of each month. 

    If you exceeded any of the maximum limits allowed, the account will be in Overlimit Status, and it will not be able to accept any incoming new submissions. Forms will not be able to be submitted unless the overlimit status had been removed. 

    If on overlimit status, you can either upgrade to the next higher plan to have expanded submission limits (this will take effect immediately). Or, wait for the next month, when all submission limits will be reset again.

    Hope this answers your inquiry. Let us know if there is more we can assist you with.