I am getting an "Upload Your Private Key" message

  • Profile Image
    butlero
    Asked on July 22, 2015 at 02:47 PM

    I am getting an "Upload Your Private Key" message when trying to view my form submissions.

  • Profile Image
    EltonCris
    Answered on July 22, 2015 at 03:46 PM

    It should only appear once, is it still occurring this time?

    I checked it here and I was not prompted with the upload your private key window.

    Please let us know if you are still experiencing this so we can investigate this further.

    Thanks!

  • Profile Image
    butlero
    Answered on July 23, 2015 at 11:24 AM

    I turned off the encryption on the form, but the responses that had already come in are still encrypted. I'm not sure why I cannot find the key on my computer. Should it be there automatically?

  • Profile Image
    Sammy
    Answered on July 23, 2015 at 01:13 PM

    You are usually prompted to create a private key which you can download and save to a location in your computer.

    Check you downloads folder its should be a file with the name "jotform.key"