What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am getting an "Upload Your Private Key" message

    Asked by butlero on July 22, 2015 at 02:47 PM

    I am getting an "Upload Your Private Key" message when trying to view my form submissions.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 22, 2015 at 03:46 PM

    It should only appear once, is it still occurring this time?

    I checked it here and I was not prompted with the upload your private key window.

    Please let us know if you are still experiencing this so we can investigate this further.


  • Profile Image

    Answered by butlero on July 23, 2015 at 11:24 AM

    I turned off the encryption on the form, but the responses that had already come in are still encrypted. I'm not sure why I cannot find the key on my computer. Should it be there automatically?

  • Profile Image

    Answered by Sammy on July 23, 2015 at 01:13 PM

    You are usually prompted to create a private key which you can download and save to a location in your computer.

    Check you downloads folder its should be a file with the name "jotform.key"