- butleroAsked on July 22, 2015 at 02:47 PM
I am getting an "Upload Your Private Key" message when trying to view my form submissions.
- JotForm SupportEltonCrisAnswered on July 22, 2015 at 03:46 PM
It should only appear once, is it still occurring this time?
I checked it here and I was not prompted with the upload your private key window.
Please let us know if you are still experiencing this so we can investigate this further.
- butleroAnswered on July 23, 2015 at 11:24 AM
I turned off the encryption on the form, but the responses that had already come in are still encrypted. I'm not sure why I cannot find the key on my computer. Should it be there automatically?
- SammyAnswered on July 23, 2015 at 01:13 PM
You are usually prompted to create a private key which you can download and save to a location in your computer.
Check you downloads folder its should be a file with the name "jotform.key"