What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails for Weekly email digest

    Asked by EllenEmmerich on July 22, 2015 at 03:23 PM

    Hello Jotform,

    I'd been receiving a weekly email digest for one of my forms every Monday for about a year now.

    However, I did not receive one during the last two weeks. Is there something I can do to fix this?

    Nothing has changed with my email so I'm puzzled.


    Thank you for your kind help!



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    JotForm Support

    Answered by Kiran on July 22, 2015 at 04:22 PM

    I don't see any issue with your email address or the app. Please try updating the settings for the Daily Digest app by using the Edit link provided at the below of each Daily digest email.

    You may also unsunscribe the existing emails and setup a new digest from the app. Hope this information helps. 

    Let us know if you need any further assistance. We will be happy to help.

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    Answered by EllenEmmerich on July 22, 2015 at 05:30 PM


    Okay. I have done what you've advised. Hope it works. I'll need to wait to see what happens.

    Thank you so much!

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    JotForm Support

    Answered by jonathan on July 22, 2015 at 06:44 PM

    On behalf of our colleague Kiran, you are quite welcome. 

    Please feel free to contact us again anytime about the results.