What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is it asking me to upgrade to premium when I did?

    Asked by fcm on December 08, 2011 at 02:09 PM

    I just paid for a $9.95 account and it is asking me to upgrade to premium... which I just did.

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    JotForm Support

    Answered by NeilVicente on December 08, 2011 at 02:34 PM


    May we ask how you were being notified to upgrade? Is it through email or is it through your JotForm account panel?

    Upon checking our records, it appears that the credit card you used to pay for your subscription is no longer working. Plimus is sending you a notice to update your payment information because you did not cancel this subscription (credit card) but instead you opened a new one using your Paypal account.

    Anyway, the subscription is already cancelled so you shouldn't be receiving any more of those notices.

    If you have other issues that need attention, please do let us know.

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    Answered by fcm on December 08, 2011 at 02:46 PM

    I received an email saying that the account had been suspended and I wouldn't receive any more form submissions so I clicked the link w/in the email and used paypal to pay so I wouldn't have to get my card out. I would like fcm to have the 9.95 subscription that I'm paying for --it's a crucial time with Toys for Tots submissions so I need this up ASAP. Thanks.

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    Answered by fxr on December 08, 2011 at 03:32 PM

    You are marked on our server as Premium. 

    Can you please try logging out of JotForm account and logging back in to see if your new status is then displayed on your own PC?


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    Answered by fcm on December 08, 2011 at 03:41 PM

    Thank you, that worked.