What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Contacting people that have begun our form?

    Asked by hcaldwell on July 22, 2015 at 04:26 PM

    Is there a way to contact people that have started to complete or view our form. I do see the IP address, is there a way we can contact them with any other information.

    information OR a
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    JotForm Support

    Answered by KadeJM on July 22, 2015 at 05:16 PM

    If I am not mistaken I believe you mean that you want to be able to contact users whom have started or viewed your form but didn't finish it?

    This would be difficult to do unless they've actually pressed the submit button since otherwise no data is collected other than being cached for later use if the AutoFill has been used.

    One way that you could do is have a first step form field that collects the email address to submit to you or even other necessary information. That could then be connected via an email notification and autoresponder with an {edit-link} generated from the gathered information to allow the user to continue and submit from where they left off at. Or alternatively a secondary form prepopulated from the first form depending on how you want to achieve it.