What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    None secure Form not showing the Secure website

    Asked by FlightSupportGroup on July 22, 2015 at 04:27 PM

    I recently upgraded the account from free to the premium for $9.99 a month.  Ever since doing so, we have not been able to freely see the forms on the website.  in IE, it keeps asking to show unsecured information and on google chrome nothing shows at all. Please visit www.FlightSupportGroup.com and you can see under each of the tabs that are on the menu that the form section is blank.

    Thank you,

    Lenny T.

    Page URL:
    www.flightsupportgroup.com

    upgraded secure form secure url https http
  • Profile Image
    JotForm Support

    Answered by jonathan on July 22, 2015 at 05:13 PM

    I checked the form on your website and I was able to see the problem.

    The form was embedded using only its non secure URL on the secure page on the website.

    Please re-embed the form to your website and make sure to use its secure URL version

    Let us know if this still did not work.

    Thanks.

     

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    Answered by FlightSupportGroup on July 22, 2015 at 06:59 PM

    Thank you, so I would need to take the embedded code from your site and click secure form for it to work properly?

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    JotForm Support

    Answered by jonathan on July 22, 2015 at 07:23 PM

    Yes that is correct. 

    Make sure to remove/clear also the previous code/URL you used. and then add the secure version of the form URL.

    https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

     

    Try this and check again. Let us know if this did not work.

     

    Thanks.

  • Profile Image

    Answered by FlightSupportGroup on August 06, 2015 at 11:05 AM

    I am still having an issue with the site asking if I want to show secured information.  Need to eliminate that message from appearing.

     

     

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    JotForm Support

    Answered by Welvin on August 06, 2015 at 11:39 AM

    You still have the non-secure form in your website. Replace it with the following:

    <script type="text/javascript" src="https://secure.jotform.us/jsform/50685402140143"></script>

    Thanks