What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Authorize.Net: Error 13: The merchant login ID or password is invalid or the account is inactive.

    Asked by legacymarketingsystem on July 22, 2015 at 05:04 PM

     

    i am  getting

     

    Error 13: The merchant login ID or password is invalid or the account is inactive.

    when i know 100% for sure that he login id and transaction Key are correct..

    Page URL:
    https://secure.jotformpro.com/form/52025643394959

    Getting style size font transaction
  • Profile Image
    JotForm Support

    Answered by Mike_G on July 22, 2015 at 06:33 PM

    How are you trying to enter the credentials into its appropriate fields? Did you copy it from a notepad and paste it to the login id and transaction key field? If yes, could you try entering it to the fields manually, please? I have found the error message you're getting over the internet: https://support.authorize.net/authkb/index?page=content&id=A415&pmv=print&impressions=false

    I hope this helps. Let us know if you need any further assistance. Thank you.