What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The booking form entered differs to what was recieved in the email.

    Asked by swebsites on July 22, 2015 at 09:22 PM


    I've attached a booking form where the filled out fields doesn't match what is received on the email. 

    Date of Birth and the country or state of issue appears to be blank when it's been filled in the form.

    Could you please investigate and help us resolve this?


    Page URL:

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    JotForm Support

    Answered by Charlie on July 23, 2015 at 03:33 AM


    May I know if the form is embedded in a website? If it is, could you share us the link to it? You might need to use the iFrame embed code if that's the case. 

    Also, I noticed that you are collecting sensitive information like credit card details manually. Please be advise that we do not allow this and is a violation of our Terms of Use, please check the "Phishing" section of that page. We have an anti-Phishing system and your form will most likely be disabled and your account will be suspended.

    If you need to collect payments, I would advise using the Payment integration that we support. Please check this guide on how to setup an order form: http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form. To learn more about the payment integrations that we have, please also check this guide: http://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm 

    We'll wait for your response.