What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is JotForm ready for Prime Time?

    Asked by evandillon on December 08, 2011 at 03:39 PM

    I like the ease of use of the tools but am coming across many unexpected issues. In short, it doesn't quite behave as advertised, especially on the user experience side of things. Am I alone in my experience or opinion?

     

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    Answered by evandillon on December 08, 2011 at 04:07 PM

    bump

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    Answered by fxr on December 08, 2011 at 06:17 PM

    We have over 500,000 users and for the most part we manage to keep them happy.

    We realise that unexpected bugs can creep in when form creators use very specific features on certain web browsers. 

    JotForm is a feature rich web application and the internet has a range of different platforms to cater for.

    The developers work hard to remedy any significant bugs as quickly as possible and we rely on our users to report them as we can't test for every eventuality. 

    Thanks for your interest in JotForm.

     

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    Answered by evandillon on December 08, 2011 at 11:21 PM

    C'mon guys. I'm a customer with high expectations of your software in a production environment and it's unfortunately falling short. Send me the names and versions of the browsers that you "cater" to please. I'd like to test using those. Because, for me, I'm experiencing issues every time I turn around and these issues are being reported by end users.

    Before I purchased, I was told JotForm was stable. Now, I'm told that "bugs creep in." The bugs that I am reporting are dealing with pretty straightforward stuff (radio buttons saving, all form data disappearing after a user submits a form with an attachment that is either too large or has an extension that isn't accepted)

    I am testing in

    IE 8

    Firefox

    Chrome

    Safari

    Many thanks

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    Answered by fxr on December 09, 2011 at 03:43 AM

    Please report any bugs as you find them. We will do our best to have them resolved. 

    Thank you.