How can I track notifications sent

  • Communicaid
    Asked on July 23, 2015 at 9:06 AM

    Hello,

     

    We are using a form which is send to different people according to a choice. Some user complained that notification were not sent. Is there a place where I could track what notifications have been sent ?

    Page URL: http://form.jotformpro.com/form/51023963722956
  • Kiran Support Team Lead
    Replied on July 23, 2015 at 11:42 AM

    I understand that you want to see the email notifications sent through your JotForm. It is possible to view the email history log right from your account.

    How can I track notifications sent Image 1 Screenshot 20

    Please go through the guide below to view the email history log.

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    If the email history shows that the email has been sent, but the recipient didn't receive it may be an issue from the recipient end or their email server. Please go through the guide below that can help you in troubleshooting certain email delivery issues.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps. Let us know if you need any further assistance. We will be happy to help.