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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I track notifications sent

    Asked by Communicaid on July 23, 2015 at 09:06 AM

    Hello,

     

    We are using a form which is send to different people according to a choice. Some user complained that notification were not sent. Is there a place where I could track what notifications have been sent ?

    Page URL:
    http://form.jotformpro.com/form/51023963722956

    sent how different hello a
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    JotForm Support

    Answered by Kiran on July 23, 2015 at 11:42 AM

    I understand that you want to see the email notifications sent through your JotForm. It is possible to view the email history log right from your account.

    Please go through the guide below to view the email history log.

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    If the email history shows that the email has been sent, but the recipient didn't receive it may be an issue from the recipient end or their email server. Please go through the guide below that can help you in troubleshooting certain email delivery issues.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps. Let us know if you need any further assistance. We will be happy to help.