What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't see anywhere that explains CLEARLY HOW to use the encryption key.

    Asked by Trainer67 on July 23, 2015 at 12:35 PM

    I know it's a new thing, and I notice that people are asking questions about it, but I am yet to find out HOW TO USE IT.  The answers that are coming back from some of the moderators seem to be written in a way that assumes that the consumer knows about the keys. I think Jotform need to provide more data and information about it when launching new things, and not just assume that everyone is going to 'get it', otherwise am I to assume that these new features can only be used by persons with top IT knowledge, and not your everyday consumer who relies on your expertise.

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    JotForm Support

    Answered by david on July 23, 2015 at 02:24 PM


    To get your started, here is our overall guide on getting encrypted forms set up:


    Basically, you will encrypt your submissions or set them to be encrypted when they come in.  This will scramble any of your submission data that comes in.  The key that you download is a key file. 

    When you access the Submissions page of encrypted form, you should be asked for a Private Key. Usually you need to upload it only once, and it will be automatically saved in your browser local storage.

    Then, you will see decrypted data.

    Note, that you still need to keep the Private Key file in a secure place. The submission data (encrypted) is gone if you lose the key file.

    I hope I made things a bit more clear.  If you have any further questions, let us know and we will be happy to help.