What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Where is the form Custom URL option?

    Asked by maow001 on July 23, 2015 at 12:55 PM

    Hi, I am a customer for about 3 years ago, I noticed that JotForm becomes more complex and difficult to handle, some features have disappeared and others can not be controlled easily ..

    Guys, are you sure that going in the right direction ?

    In my case:

    - Custom URL has disappeared, one day just disappeared

    - HTML customization over email alerts has turned very unstable, sometimes works, sometimes not

    - I have to login in every change that I make (horrible)

    - Background is not working, I set in green then appears in white, once and again.. I need touch CSS code manually in order to set it

    Is there any thing that maybe I´m doing wrong ?.. certainly I´m stopped and I don´t know how fix all those problems in most of my new forms. Note that in my older forms I don't have this problems


    Please help

  • Profile Image
    JotForm Support

    Answered by Mike on July 23, 2015 at 03:01 PM

    Thank you for contacting us.

    We do constantly improve the product, so that the service is growing in terms of features. However, we do try to keep the things as easy as possible.

    The Form Custom URL option can be found under Embed Form menu.

    How to create a Custom URL of a form?

    In case you need to set a Custom Thank You URL redirect, please see the next guide.

    Setting Up the Thank You Page

    Other questions has been moved into separate threads, so we will be able to address them properly.

    We will get back to you quickly.