What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Over Quota

    Asked by Michael Newitt  on July 23, 2015 at 01:10 PM


    I have taken over management of our website, and are utilizing your service for our paypal account on our webpage. I show we are over quota on our form. Do you have a phone number so I can speak to someone, we need to get our site back up an running, and not sure what to do. I could sure use some help.

    The page on our website is blank, thus no screen shot.

    Thank you

    Michael Newitt


    Page URL:

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    Answered by AaronSiciliano on July 23, 2015 at 01:35 PM

    We do not currently provide phone support. The best way to reach us is to communicate with us by this support forum.

    Currently your form is over quota due to the free account having a limit of 10 paid submissions per month with the form. If you would like to continue using your form for paid submissions then you would need to upgrade your account to allow more paid submissions or alternatively wait until the beginning of the next month August 1st for the submission counter to reset.