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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Donors receiving incomplete form error

    Asked by Quinn Burke on December 08, 2011 at 05:54 PM

    We have had a few people email us saying they tried to donate online but received an error that the form was incomplete. They claim they made sure, multiple times, that every field was filled in. I tried the form myself and it worked, but wanted to see if you could see any possible errors or reasons why other people might be getting the incopmlete error (aside from user error).

     

    Thank you!

    Page URL:
    https://secure.jotform.com/form/1862520699

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    JotForm Support

    Answered by Mike_T on December 08, 2011 at 06:53 PM

    Hello Quinn,

    Thank you for contacting us.

    I have never heard about such problem before. Your form and account look good.

    Can you please ask your users to try in any different internet browser if they reproduce the problem again? Also it would be great if they provide us with the screenshoots where we will see all the filled fields and warning message.

    If you need any further assistance, please let us know.

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    Answered by d21 on December 08, 2011 at 07:19 PM

    Same thing is happening on my site, my users get the "form incomplete" message.

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    JotForm Support

    Answered by idarktech on December 08, 2011 at 07:42 PM

    @ d21,

    I have already response to your thread: http://www.jotform.com/answers/61820-how-can-I-insert-my-form-into-dreamweaver#1, please discuss here your problem and provide us more details so we can assist you further. Thanks.