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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with auto-email

    Asked by betterbalancefinancial on July 23, 2015 at 02:36 PM

    I have an email that goes out automatically to anyone that fills out their name and email on my site. For some reason, the font size I set on the auto-email does not match what actually goes out. For example, I have the font size set at 12, but when it gets sent, it's actually size 16.

    Also, the email seems to have a faint color background, but the text has a white background. This creates a weird look.

    Any ideas?

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    JotForm Support Manager

    Answered by Jeanette on July 23, 2015 at 05:08 PM

    I am not sure where you get this bigger font, I just sent a test submissions and was able to get the email with the right font size