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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Problem with auto-email

    Asked by betterbalancefinancial on July 23, 2015 at 02:36 PM

    I have an email that goes out automatically to anyone that fills out their name and email on my site. For some reason, the font size I set on the auto-email does not match what actually goes out. For example, I have the font size set at 12, but when it gets sent, it's actually size 16.

    Also, the email seems to have a faint color background, but the text has a white background. This creates a weird look.

    Any ideas?

    Screenshot
    problem email size name font size font
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    JotForm Support Manager

    Answered by Jeanette on July 23, 2015 at 05:08 PM

    I am not sure where you get this bigger font, I just sent a test submissions and was able to get the email with the right font size