What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HTML customization over email alerts has turned very unstable

    Asked by maow001 on July 23, 2015 at 02:50 PM
    - HTML customization over email alerts has turned very unstable, sometimes works, sometimes not
  • Profile Image
    JotForm Support

    Answered by Mike on July 23, 2015 at 05:23 PM

    Our developers have updated the HTML/Email editor (TinyMCE) several days ago, so in general, the HTML customization should be more stable now.

    If you are facing any issues with updated editor, please let us know and we will try to investigate it further. Thank you.

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    JotForm Founder

    Answered by aytekin on July 30, 2015 at 10:23 AM

    Can you provide more details about the problems you are encountering?